Differences across cultures can be, and are, the cause of conflict

There is a clear connection between culture and behaviour. Differences across cultures can be, and are, the cause of conflict – i.e. in addition to differences and conflict that may exist, or arise, over substantive issues.

In this one-day workshop you will gain an understanding of some of the differences in cross-cultural interactions (like time preferences, and decision making) so your business can grow through the interactions that come from diversity. Key factors for cross-cultural interactions you will learn about will include:

  • Understanding the difference between nationality and culture, and why culture is personally and collectively important;
  • What makes up cross-cultural interactions;
  • Awareness of stereotyping and prototyping of people;
  • Verbal and non-verbal communications and why differences can cause tension;
  • The different interpretations and importance of time, reciprocity and parity (e.g saving face and self-preservation);
  • How to prepare for a cross-cultural interaction, and why imitation (mimicking the other person) should not occur. Practically for example, you learn how to greet and seat people at a table for a business exchange.

By the conclusion of this workshop you will have a greater appreciation for the intricacies of working with other cultures and techniques for building stronger cross-cultural relationships.

This course is designed for all levels of managers and business owners who engage with staff or conduct business with people from different cultures.